Tue Jan 06
The Maintenance Blueprint for Productized Sites
Keep shipped work fast, secure, and consistent with a lightweight monthly plan.
Shipping is only step one. Here’s the maintenance blueprint we run for every productized site we manage.
Weekly
- Patch dependencies and run automated checks (performance + accessibility).
- Rotate API keys and review error logs for recurring issues.
- Publish a short update with what changed and why.
Monthly
- Content refresh: swap hero copy, add a proof point, rotate a testimonial.
- Experiment slot: one A/B test or UX tweak with a clear success metric.
- Backups verified and restore tested.
When requests come in
- Ticket template: goal, URL, asset link, and “must have vs nice to have.”
- 48-hour SLA for review; scheduled in the next available slot.
- Anything outside the playbook becomes an add-on with a clear estimate.
Maintenance should feel invisible to clients but obvious in results: fast pages, fresh content, and fewer surprises.